I have a mobile phone from Verizon. One day, soon after I’d upgraded my phone, it chirped in the car. “Your Verizon team is ready for you,” it said. I was unnerved. What did they mean? Why are they saying that? Then, I looked up and saw that I was stopped at a red light outside a Verizon store. I was somewhat stunned for a few minutes as I took in this new level of…