We sell holes, not drills article on TechNet

TechNet has my latest “From the Trenches” article.  Well, I say TechNet but in fact, Microsoft are hosting these articles on their main support.office.com site.  The article is called “We sell holes, not drills” and talks about one of my favorite subjects; making sure we deliver the solution not just the tool.  Is the tool delivered?  So what?  Is the problem fixed?  Great.

You can read the article on Microsoft’s Office.com.