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At one time using a computer system required training.  Not everyone will remember what older mainframe/terminal systems were like but user-hostile doesn’t completely convey the response. Here’s an example of how to add a frequent flyer number to your itinerary, from the old character-based Sabre airline booking system from American Airlines (and others): Using the abbreviated entry, add the FQTV (code for a frequent flyer number) number NW 759964796 to the PNR for the second…

Over the years, one of the most challenging changes to the success of project management software has been the lack of training and training materials that are included in any deployment. I wrote about this time ago in an article entitled “Batteries not included”. Organizations used to allocate a portion of their implementation budget to training and, as the price of project management software has dropped to a fraction of it used to cost in…

Article: Batteries not included When people used to buy large-scale project management systems, buying the training was just part of the cost of doing business.  The cost of training compared to the cost of the software was a fraction.  You might spend only 10% of your software investment on training of your personnel on the proper use of the project managemnet system.  As project system have become cheaper the percentage people expect to pay on…

Usually the engineering-oriented mind of project management people would never even consider the role of salesperson as part of being a project manager but the truth is, we’re selling all the time. Project Managers must sell their projects, their planning ideas, the impact of any changes and, even themselves. We’ll look at the various salesperson roles and their potential ‘clients’ in this article.

Article: Why I can’t train you in 2 days! When commercial project management software first came on the market it cost hundreds of thousands of dollars and clients thought it quite reasonable to block 20% of the total costs for training.  Now that pm software costs only hundreds of dollars, the same proportion seems to have remained as the predominant thinking.  Here’s why I can’t train you in everything you need to know in only two…

Article: Project Management System Training Wheels When we talk about project management systems, we tend not to talk so much about the training these systems will require.  Vendors don’t help by advertising “Easy to Use” and “No training required”.  Project Management includes complex concepts and these are not all taken care of by an easy to use interface.  This article talks about considerations for training in any new EPM system deployment.