Do we still need training if we’re using SaaS?

At one time using a computer system required training.  Not everyone will remember what older mainframe/terminal systems were like but user-hostile doesn’t completely convey the response. Here’s an example of how to add a frequent flyer number to your itinerary, from the old character-based Sabre airline booking system from American Airlines (and others): Using the […]

Computer-Based MS Project Training

Over the years, one of the most challenging changes to the success of project management software has been the lack of training and training materials that are included in any deployment. I wrote about this time ago in an article entitled “Batteries not included“. Organizations used to allocate a portion of their implementation budget to […]

Article: Batteries not included

Article: Batteries not included When people used to buy large-scale project management systems, buying the training was just part of the cost of doing business.  The cost of training compared to the cost of the software was a fraction.  You might spend only 10% of your software investment on training of your personnel on the […]

Article: The Project Manager Salesman

Usually the engineering-oriented mind of project management people would never even consider the role of salesperson as part of being a project manager but the truth is, we’re selling all the time. Project Managers must sell their projects, their planning ideas, the impact of any changes and, even themselves. We’ll look at the various salesperson roles and their potential ‘clients’ in this article.