mind the gap


Many years ago, the London Tube; the subway system, created a slogan reminding people to look down and step carefully between the platform and the train.  It’s become such a symbol of London that we see not only the Mind the Gap symbol on t-shirts but memes of all kinds to “Mind the… Something”. Last week here at HMS, we came across a gap.  It was a process gap and because of checks and balances…