At one time using a computer system required training. Not everyone will remember what older mainframe/terminal systems were like but user-hostile doesn’t completely convey the response. Here’s an example of how to add a frequent flyer number to your itinerary, from the old character-based Sabre airline booking system from American Airlines (and others): Using the abbreviated entry, add the FQTV (code for a frequent flyer number) number NW 759964796 to the PNR for the second…
We get calls at our office reasonably often that start like this: “We need a project management system,” the caller asks. “What kind of project management system do you need?” we reply. “You know,” the caller says somewhat frustrated at our questions, “the kind of system that manages projects.” There are, of course many different kinds of project management systems. Given that we spend so much of our life at HMS in the enterprise timesheet…
I’m in the software publishing business. I should be all about selling you the tools. It’s not about the result you want, it should be about the result I want… but that’s never been the way I’ve gone about business. So this article is about the result, not the tool. I came across an interesting expression recently. A software salesperson was talking about delivering the entire solution to his client. “We don’t sell drills.…
Over the years I have received a number of questions from project managers expressing the challenge of sharing bad news with their management. “No matter what the potential benefits might be,” one said, “I’ll be fired if I share news that bad.” No matter what your work environment, it seems that some people are better at sharing bad news than others and for project managers, being able to share both good tidings and bad is part of the…
I’m often asked to help organizations define their charge code structure, either for their project management system or their timesheet system. While it’s true that every organization is different and different needs result in different types of charges, there are some common practices we’ve found over the years that are universal. Ask less, not more No one likes bureaucracy, so the more complex a charge code structure you make, the less likely it will be…